Working with Pet Care Providers (Independent Contractors): If Emily is not available for your booking, it may be offered to an appropriate Pet Care Provider approved by Arlo & Company. Contractors will be fully insured, screened, and vetted, but cannot guarantee pet first aid training. Verified contractors will be listed on this web page!

Steps taken during the recruitment process:

• Multi-stage interview process
• Trial walk/visit with Arlo
• Reference calls 
• Police records check
• Coordinating Independent Contractor Agreements to match your already signed Client Service Agreement – to ensure everyone is on the same page
• Providing resources and best practices information for how things are done here at Arlo & Company
• Preparing personalized Pet Care Plan documents for each client household (to be sent for client review prior to working with a contractor!)

Bookings with independent contractors work exactly the same as booking with Emily directly – all inquiries, invoices, and payments are processed through Emily and the main Arlo & Company accounts. Do not book or pay directly with an independent contractor as this invalidates the pet care provider’s insurance and your Client Service Agreement.  Any tips/gratuity beyond the service fees are at the client’s discretion – and those may be given directly to the independent contractor if desired (if added to the invoice payment itself – 100% of that addition will go to your pet care provider). 

Just as when you signed up to work with Emily – you will always be offered a free “Meet & Greet” session with the Pet Care Provider prior to confirming services. This is your chance to meet them, for the contractor to meet your pets, and ensure everyone is comfortable and on the same page. 

Emily will also have prepared a comprehensive Pet Care Plan document for your household, which will be provided to the Pet Care Provider for review prior to the “Meet & Greet” and be available during all booked services. This documentation is prepared in consultation with each client, to ensure it is accurate to your pet’s needs, and can be updated at any time. 

Unless under emergency circumstances, you will always get the final say on whether or not you want to work with a particular Pet Care Provider. You are under no obligation to book services with the new contractors, however, it will provide some additional flexibility to meet your service booking requests when Emily is not personally available.